[2024-09-24 16:39:38] Bot:
Hi, I'm Zoe 🤖 Zoom's Virtual Agent. 

[2024-09-24 16:39:38] Bot:
Zoom may retain your chat transcript to use for quality, training, and analysis purposes.  

[2024-09-24 16:39:39] Bot:
How can I assist you today? 
[Join a Meeting], [Upgrade My Account], [Zoom AI Companion ], [Billing & Account Management], [Purchase a Zoom Product], [10DLC
], [Ask a Question
]

[2024-09-24 16:39:56] Consumer:
Ask a Question


[2024-09-24 16:39:57] Bot:
How can I help? Type your question below. 

[2024-09-24 16:41:46] Consumer:
I have  an attendee report that has missing information. The fields are blank. We have the same report from a month ago and that one successfully populated the fields. for some reason, the info is simply blank on this one as opposed to the  same report a month ago.

[2024-09-24 16:41:50] Bot:
I can help you manage your meeting or webinar.

Choose below to get started. 
[Attendees Limit], [Meeting/ Webinar Host], [Manage Attendees to Join From Multiple Devices], [Webinar Attendees Report], [Something Else
]

[2024-09-24 16:42:17] Consumer:
Webinar Attendees Report

[2024-09-24 16:42:17] Bot:
To access your webinar report, first sign in to your Zoom web portal.
[Already Signed In], [Sign In to my Account]

[2024-09-24 16:42:27] Consumer:
Already Signed In

[2024-09-24 16:42:27] Bot:
https://zoom.us/account/my/report/webinar

[2024-09-24 16:42:27] Bot:
Follow these steps to generate your webinar report. 

1. Select the Report Type you would like to search for.
Note: Attendee, Performance, Q&A, Poll, and Survey reports are available after the webinar has ended.

[2024-09-24 16:42:27] Bot:
2. Enter the date range for the webinar and click Filter, or enter the Webinar ID number and click Search.

3. Select the webinar, then click Generate CSV Report.
[It Worked 👍], [View Full Article], [Host a Webinar]

[2024-09-24 16:43:10] Consumer:
We know how to do all that. the report is malfunctioning. the user Toviah Walton

[2024-09-24 16:43:13] Bot:
Article: null


[2024-09-24 16:43:13] Bot:
Was this helpful?

[2024-09-24 16:43:27] Consumer:
No

[2024-09-24 16:43:27] Bot:
Sorry, that didn’t help.

[2024-09-24 16:43:27] Bot:
Try rephrasing your question or select from the options below.
[Pay my Invoice
], [Update my Email Address
], [Manage my Plan
], [Search Zoom Articles
], [Zoom Community
]

[2024-09-24 16:43:34] Consumer:
representativ3

[2024-09-24 16:43:35] Bot:
I see you want to reach our support team.

[2024-09-24 16:43:35] Bot:
First, I need to check your account to connect you to the right support channel. Select Chat with Agent below ⬇️ to get started.

[2024-09-24 16:43:35] Bot:
I can also assist you, ask a question below or choose from the following options: 
[Reset Password], [Join a Meeting], [Install Zoom ], [10DLC
], [Chat with Agent
]

[2024-09-24 16:43:36] Consumer:
rep

[2024-09-24 16:43:38] Bot:
Hmm, I couldn't find an answer to that. Can you try asking it a different way?

[2024-09-24 16:43:49] Consumer:
Chat with Agent


[2024-09-24 16:43:49] Bot:
Which team would you like to contact?
[Support], [Billing & Account Management], [Sales]

[2024-09-24 16:43:54] Consumer:
Support

[2024-09-24 16:43:56] Bot:
How would you like to contact our team?
[Submit a Ticket], [Chat with a Support Agent]

[2024-09-24 16:44:04] Consumer:
Chat with a Support Agent

[2024-09-24 16:44:04] Bot:
In order to direct you to the proper support agent, please select which Zoom Product you are reaching out about:
[Zoom One], [AI Companion], [Zoom Contact Center], [Zoom Spaces], [Zoom Events], [Developer Platform], [Advanced Networking], [SMS/10DLC
]

[2024-09-24 16:44:29] Consumer:
Report issue

[2024-09-24 16:44:33] Bot:
Article: null


[2024-09-24 16:44:33] Bot:
Was this helpful?

[2024-09-24 16:44:39] Consumer:
rep

[2024-09-24 16:44:42] Consumer:
rep

[2024-09-24 16:44:41] Bot:
Hmm, I couldn't find an answer to that. Can you try asking it a different way?

[2024-09-24 16:44:43] Consumer:
rep

[2024-09-24 16:44:44] Bot:
Sometimes rephrasing your question helps, let’s try again. 

[2024-09-24 16:44:45] Consumer:
rep

[2024-09-24 16:44:49] Bot:
Sorry I wasn’t able to answer your question. 

[2024-09-24 16:44:49] Bot:
I recommend selecting from the commonly asked questions below or visiting our website for Zoom articles.

[2024-09-24 16:44:49] Bot:
You can also ask questions, get answers, and chat with others in the [Zoom Community](https://community.zoom.com/).
[Pay my Invoice
], [Update my Email Address
], [Manage my Plan
], [Search Zoom Articles
]

[2024-09-24 16:44:50] Consumer:
agent

[2024-09-24 16:44:53] Bot:
I see you want to reach our support team.

[2024-09-24 16:44:54] Bot:
First, I need to check your account to connect you to the right support channel. Select Chat with Agent below ⬇️ to get started.

[2024-09-24 16:44:54] Bot:
I can also assist you, ask a question below or choose from the following options: 
[Reset Password], [Join a Meeting], [Install Zoom ], [10DLC
], [Chat with Agent
]

[2024-09-24 16:44:58] Consumer:
tech support

[2024-09-24 16:45:02] Bot:
Would you like to continue? Otherwise, try rephrasing your question.

[2024-09-24 16:45:10] Consumer:
I need to talk to a rep

[2024-09-24 16:45:13] Bot:
I see you want to reach our support team.

[2024-09-24 16:45:13] Bot:
First, I need to check your account to connect you to the right support channel. Select Chat with Agent below ⬇️ to get started.

[2024-09-24 16:45:13] Bot:
I can also assist you, ask a question below or choose from the following options: 
[Reset Password], [Join a Meeting], [Install Zoom ], [10DLC
], [Chat with Agent
]

[2024-09-24 16:45:24] Consumer:
Chat with Agent


[2024-09-24 16:45:24] Bot:
Which team would you like to contact?
[Support], [Billing & Account Management], [Sales]

[2024-09-24 16:45:28] Consumer:
Support

[2024-09-24 16:45:30] Bot:
How would you like to contact our team?
[Submit a Ticket], [Chat with a Support Agent]

[2024-09-24 16:45:35] Consumer:
Chat with a Support Agent

[2024-09-24 16:45:35] Bot:
In order to direct you to the proper support agent, please select which Zoom Product you are reaching out about:
[Zoom One], [AI Companion], [Zoom Contact Center], [Zoom Spaces], [Zoom Events], [Developer Platform], [Advanced Networking], [SMS/10DLC
]

[2024-09-24 16:45:44] Consumer:
Zoom Events

[2024-09-24 16:45:44] Bot:
Please select a topic below that best describes your issue:
[Webinars], [Zoom Sessions], [Zoom Events], [OnZoom], [Go Back]

[2024-09-24 16:45:48] Consumer:
Webinars

[2024-09-24 16:45:48] Bot:
Please click Continue below to begin connecting to an agent.
[Continue]

[2024-09-24 16:45:52] Consumer:
Continue

[2024-09-24 16:45:57] system:
Sias joined

[2024-09-24 16:46:15] Sias:
Hi there! Thanks for contacting Zoom Support. This is Sias and I'll be glad to help with your Zoom! How can I assist you?

[2024-09-24 16:46:31] Consumer:
I have  an attendee report that has missing information. The fields are blank. We have the same report from a month ago and that one successfully populated the fields. for some reason, the info is simply blank on this one as opposed to the  same report a month ago.

[2024-09-24 16:47:54] Sias:
I understand that you need assistance with your attendee reports. I'll be glad to assist you today. I will do my best to guide you every step of the way.

[2024-09-24 16:48:02] Sias:
With regards to your concern, I'll be asking a few questions so we can isolate and get to the bottom of this.

[2024-09-24 16:48:31] Sias:
Can you please send a screenshot so I can further assist you with your concern?

[2024-09-24 16:49:05] Consumer:
I can upload the files. One has the report fields populated. the other does not

[2024-09-24 16:50:29] Consumer:
I guess you do not allow excel

[2024-09-24 16:50:50] Consumer:
I will have to open them and screen shot

[2024-09-24 16:51:35] Sias:
Sorry for the inconvenience but in order to assist you. I need to see what you are referring to, so I can review and investigate your concern.

[2024-09-24 16:51:48] Consumer:
I get that. hang on

[2024-09-24 16:51:49] Sias:
Thank you so much for your understanding and cooperation.

[2024-09-24 16:52:29] Consumer:
What file type do you want?

[2024-09-24 16:53:07] Sias:
You can send it by pdf.

[2024-09-24 16:53:40] Consumer:
[image|Screenshot 2024-09-24 165233.jpg]

[2024-09-24 16:53:51] Consumer:
[image|Screenshot 2024-09-24 165306.jpg]

[2024-09-24 16:54:27] Consumer:
You can see the fields are clearly blank in the bottom report while the top is not bleank.

[2024-09-24 16:54:58] Consumer:
The top report is from August. the bottom is today

[2024-09-24 16:55:57] Sias:
Thank you for providing the screenshots. With regards to your concern, allow me to check on this with the backend team. Please give me 3 to 5 minutes.

[2024-09-24 16:56:09] Consumer:
ok

[2024-09-24 16:59:38] Sias:
Thank you for waiting. I'm still checking here on my end. Please stay connected.

[2024-09-24 16:59:47] Consumer:
ok

[2024-09-24 17:06:12] Sias:
Thank you for your patience and understanding. Upon checking here on my end, just to clarify do you have the meeting ID?

[2024-09-24 17:07:19] Consumer:
Is it the 98730440937

[2024-09-24 17:07:41] Sias:
Thank you for providing the Meeting ID.

[2024-09-24 17:07:57] Consumer:
excellent

[2024-09-24 17:08:20] Consumer:
it was in the file name and now also in ID field. 

[2024-09-24 17:08:20] Sias:
Can you also provide the Date and Time of the Meeting?

[2024-09-24 17:08:39] Consumer:
9/24/2024 11:07

[2024-09-24 17:09:14] Consumer:
9/24/2024 8:59
is the start time

[2024-09-24 17:09:24] Sias:
Alright! Please give me another 3-5 minutes to check this on your settings so I can guide you.

[2024-09-24 17:09:29] Consumer:
ok

[2024-09-24 17:09:57] Consumer:
events@egia.org is the id

[2024-09-24 17:14:04] Sias:
Thank you for your understanding and patience. I'm still reviewing here on my end. Please bear with me for another 3 to 5 minutes.

[2024-09-24 17:15:11] Consumer:
Can we open a ticket. they may need to delve further. looks like a greater issue as this has worked fine for many webinars in the past

[2024-09-24 17:16:40] Sias:
Okay great! I will create a ticket follow up about your concern. And will be updating you via email. Aside from this one, Is there anything else I can help you with today?

[2024-09-24 17:17:21] Consumer:
please send emails to ccramer@egia.org and events@egia.org that way all will see that need to.

[2024-09-24 17:17:25] Consumer:
and thank you 

[2024-09-24 17:18:28] Sias:
You're welcome! This will be noted, I'll make sure to send the emails also to ccramer@egia.org and events@egia.org.

[2024-09-24 17:18:37] Sias:
Alright! I will create a follow up ticket about this. Kindly wait for my update via email. Thank you for contacting Zoom Support. Again, this is Sias. Your satisfaction is our utmost priority and I am happy to serve you well today. Should you have any other concerns, please don't hesitate to contact us anytime or use our website at support.zoom.us. Have a good day and stay safe! To close the chat you can click the minimize button next to it when finished.

[2024-09-24 17:18:40] system:
Sias ended the chat